Will you Disconnect my old Appliance without me buying a new one from you?
This service is only open to customers of Dalzells who are buying a like for like Appliance within Northern Ireland and Counties Louth, Monaghan and Dublin. If you buy a new Washer Dryer from us for example we’ll be happy, for a small charge, to disconnect your old machine and take it with us for recycling provided it has been properly drained and is not hardwired into the mains.
What Appliances are you prepared to Connect and Disconnect?
We can connect and Disconnect most Electrical Appliances at our discretion such as Cookers, Hobs, Washing Appliances and Refrigeration Appliances as long as they are not hardwired into the mains and have been drained of water or ice. We don’t connect or disconnect Home Entertainment or AV equipment. There is a small charge for this service.
Will you connect my new Gas Appliance once it’s been delivered?
Unfortunately we can’t. Dalzells will deliver your new Gas Appliance but we can’t connect it as we’re not qualified Gas Engineers. Once you order your Gas Appliance we can then discuss your proposed delivery date and you can go ahead and organise for a Gas Engineer to call. If you want to err on the side of caution however you can wait until your new Appliance has been delivered just in case there’s an outside chance of a delivery delay outside of our control. We don’t anticipate that happening but if it did we would hate for you to be out of pocket. You can arrange for a Gas Engineer through the Gas Safe website which is http://www.gassaferegister.co.uk .
Will you connect my new Electric Appliance once it’s been delivered?
The answer is yes but it depends on how much connection needs done. If you would like us to plumb in your new Washing Machine or other Kitchen Appliance then yes we can do that for a small charge of £15. If you want us to hardwire your new Appliance into the mains then that’s a job for a qualified electrician.
Will you disconnect my old Electrical Appliance?
If you request it at the time of purchase we can disconnect your old Washing Machine, Washer Dryer, Tumble Dryer, Oven, Cooker, Hob (electric only), or Refrigeration Appliance (basically most things with the exception of Audio Visual Equipment). There is a modest charge of £15 for this service and just request it at the time of purchase again either in our retail store, on the phone or at the checkout page online. Please note that we can’t disconnect an Electrical Appliance which has been hardwired into the mains. You would need a qualified Electrician to take care of this for you.
Will you disconnect my old Gas Appliance?
We can’t I’m afraid. If you need a Gas Appliance Disconnection and want us to uplift your old appliance then you can arrange to have a Gas Engineer do this for you then leave it outside for us to collect. You’ll find a reputable Gas Engineer by logging onto the Gas Safe Register website which is http://www.gassaferegister.co.uk.
For a small charge we'll happily disconnect plumbed in items with a water supply.
Here's the list of items we'll disconnect for £4.99:
- Freestanding Washing Machines
- Freestanding Washer Dryers
- Freestanding Dishwashers
- Freestanding Slimline Dishwashers
- American Fridge Freezers (with plumbed in water dispenser)
There are just a few things we need you to do before we arrive:
- Defrost and remove any food from American fridge freezers
- Empty plates and cutlery from dishwashers
- Take clothes out of washing machines, tumble or washer dryers.
Unfortunately we can't disconnect your old item if this isn't done, and we don't want that to happen.
We don't offer the disconnection service on the following:
- Any integrated items
- Range Cookers
- Cooker Hoods
- Condenser Tumble Dryers
- Spin Dryers
- Fridge Freezers
- Wine Coolers
- TV's mounted to a wall
If you've paid for us to install your TV to a stand or a gas or electric connection service on a cooker, range cooker, oven or hob, we'll disconnect your old item as part of the service.
Do you connect the items?
Yes we do. You can request that our delivery team connect your item for you. This must be done at the point of order and a charge will be made for each item.
Depending on your item type, we offer 7 levels of service -
Condenser Tumble Dryers
American Fridge Freezers
SMART TV installation to a stand
Non-SMART Wall Mounted TV Installation
SMART Wall Mounted TV Installation
Non-SMART TV installation to a stand
Electric Range Cookers
Gas Range Cookers
Single Electrics Ovens
Double Electric Ovens
Electric Solid Plate Hobs
Electric Induction Hobs
Electric Ceramic Hobs
Dual Fuel Cookers
Dual Fuel Range Cookers
Single Gas Ovens
Double Gas Ovens
Connection can be carried out to an existing standard domestic item water connection situated within one metre of the items location. We can also connect to a suitable existing 13 amp socket within reach of the item's power lead. Included in the connection will be the disposal of the transit brackets and a test of the item.
The delivery team will be unable to connect your new item if:
- The old machine isn't disconnected and you've not opted for our disconnection service(unless you've paid for connection on a cooker, range cooker, oven or hob as we'll do this as part of the service).
- Any electrical/plumbing supplies needed fail the delivery team's testing or are unsuitable.
- Any water supply needed cannot be isolated or is unsuitable.
- Any drainage/waste facilities needed are unusable.
- Mechanical adjustments are required to the item(s) to overcome such things as water pressure etc.
- Alterations to existing plumbing and electrical are required.
All gas installations, connections and/or disconnections must be performed by a Gas Safe registered engineer.
All mains wired electric cookers should only be connected by an electrical engineer.
We have a specially trained team who can now connect your new TV to a stand or to a new bracket on your wall.
We currently offer Gas, Electric and TV installations to selected postcodes only. You can check in your basket whether we'll be able to offer you this service.
Unfortunately this service is only available to certain UK postcodes.
Will you take away my old items for me?
Yes we will. This is an optional, chargeable service. You can request that our delivery team collect and recycle your old item, there's a £9.99 extra charge for this service. Item collection must be arranged at the point of order.
All items for collection and recycling must be disconnected from all water, electrical and gas supply in advance of the items being removed. Please ensure your old items are emptied and fully defrosted where applicable.
If you pay for our Gas or Electric installation, we'll disconnect your old item and recycle it too. All gas disconnections must be performed by a Gas Safe registered engineer. All mains wired electric cookers should only be disconnected by an electrical engineer.
Unfortunately at the moment this service is only available to certain UK postcodes (currently not available in Northern Ireland).
How do I know my items are in good condition?
All of our items are brand new and delivered packaged, straight from our warehouse. We recommend you unpack and check you are happy with the item as soon as possible. If you're not totally satisfied once you've unpacked the item, please contact one of our team on 0344 324 9222.
What happens if I cancel my order?
If you cancel your order before delivery has taken place your payment card will be refunded in full. The refund will be completed within 24 hours; however this may take up to 5-7 working days to appear on your statement dependent on your card issuer. For details on how to cancel an order and return a product after delivery click here
When should I book my fitter?
We currently offer a TV, gas and electric connection service to selected postcodes. You can check in your basket whether we'll be able to offer you this service.
We suggest you wait until your goods have been successfully delivered before you book a fitter if you don't book this service with us.