FAQ

Our Most Frequently Asked Questions...

pay on finance

Pay on Finance

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privacy policy

Privacy Policy

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recycling 0

Recycling

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once have delivery 0

Once I have my delivery

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tv connection

TV Connection

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gas electric connection

Gas & Electric Connection

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connection%2Bdisconnection

Connection & Disconnection

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delivery

Delivery

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pay for your items

Paying for your items

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placing your order

Placing your order

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Pay on Finance

Can I pay for any of my appliances on Finance?

Yes you can but only when you buy in-store.

 

What company do you use for Financing?

We only ever partner with reputable companies which is why we choose to work with Barclays Finance to help you get the best finance deal we can

What will I need to bring with me to secure Finance?

You will need to bring photographic I.D. such as passport or driving licence along with two utility bills with your address on it. We can never guarantee that Barclays will offer you Finance terms as they will have to do a credit check and make the ultimate decision whether you will be offered Finance or not. We want your business however, and will do everything we can to help. 

What methods of payment do you accept?

If you’re buying online we can accept Visa, MasterCard, American Express, and PayPal. If you pay in-store we accept Visa, Mastercard, American Express, Capital Bonds, Love2shop Vouchers and BACS payments in either Euros or Sterling. We will also accept cheques but the funds will have to clear before the goods leave our warehouse. Oh and also good old fashioned cash…that works for us as well.

Can I pay using a foreign bank transaction?

We can accept payment in-store in Euros by BACS transfer for larger amounts. Please speak to one of our team if you wish to do so. 

Can I pay for my new Appliance with Cash on Delivery?

Yes you can. Providing you discuss your chosen method of payment with us when ordering you can pay our driver in either Pounds Sterling or in Euros and we’ll give you an excellent exchange rate

How safe is your online payment system?

It’s 100% secure. If you decide to buy online rather than in-store you can be safe in the knowledge that our Paypoint 3D Encryption technology will make sure your online transaction is safe. To further add to our online security we hold the Norton Symantec SSL Certificate Authority and are signed up to Safe Buy Consumer Care

For further details log onto  www.safebuy.org.uk.    

Privacy Policy

Who will you share my details with?

The answer is no-one. We appreciate it that your details are your own business and as your card details are handled by our transaction partner Paypoint we don’t keep any of this information on our system. However, at our checkout you will have the opportunity to subscribe for free to our bi-monthly e-zine which features exclusive deals, prizes and product news. You can unsubscribe at any time however, by simply clicking on the link at the bottom of that page.

What about cookies?

Cookies are small coded files we place electronically on your computer to make your online browsing on our website so much better. This isn’t about sharing information it’s purely to do with customer experience. We have an entire section on our website devoted to cookies (the non-edible kind) and what they do. It will help to clear up a few misconceptions. 

Recycling

How can you help me with Recycling?

When we buy your new Appliance you can request us to take away the packaging and even uplift your old Appliance as long as it’s a like for like product. For example if we deliver a new Washing Machine we can uplift your old Washing Machine and take it away for Recycling through the proper channels.

Sounds good but how much will it cost me?

Nothing - it’s a totally free service

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Will you uplift my old Appliance if I live outside Northern Ireland?

We have a free delivery zone within Northern Ireland and Counties Louth, Monaghan and Dublin. As we use our own transport to deliver for free to these areas we can also uplift your old Appliance at the same time. Unfortunately we can’t offer this service outside of these areas as we use other reputable carrier companies such as Yodel.

What do I have to do to prepare for an uplift?

Unless you have requested us to disconnect your old Appliance and are organising this yourself we would ask you to make sure that your Washing Machine is emptied of all fluids and your Fridge Freezer is defrosted. The Appliance then needs to be left outside your premises for us to get east access.

I’ve heard about WEEE. What is it?

As a responsible Appliance Retailer Dalzells strictly adheres to a European Directive called WEEE (Waste Electrical and Electronic Equipment) which came into legal effect in 2007 and has been adapted specifically to meet UK needs. These regulations have been introduced to help reduce the amount of electrical equipment going to landfill and to promote the reuse or recycling of these items as best possible.

I would like to Recycle more and be more Energy conscious. What can I do to help?

Here’s how:

  • The easiest thing to do to help save energy is to switch off lights and Appliances which aren’t currently in use. Instead of leaving your TV on standby switch it off instead. Encourage your kids to do the same.
  • Contact your Electricity supplier and ask if they can send you a Free Energy Usage Meter. This is a simple and discreet plug-in box which tells you instantly how much energy you’re using. It warns you by displaying a green, amber or red light as a quick indicator to help you be more informed and more in control of how much you spend. Help the environment and help your pocket too!
  • Choose to buy more Energy Efficient Appliances. Ask at the time of purchase what considerations the manufacturer has taken to make as much of the appliance as recyclable as possible. Pressure from you, the consumer, will help to ensure the manufacturers will continue to work towards producing even more Energy Efficient Appliances in the future.
  • Don't put Electrical Equipment or any device with the appropriate symbol into your refuse bin. If you live outside our Free Delivery Zone we provide subscriptions to http://www.recycle-more.co.uk/ who manage a range of sites which will accept your old appliances for recycling for free.

Once I have my delivery

What do I do if I have a problem with an appliance that has been delivered and connected?

At Dalzells we pride ourselves on our Customer Care policy and will do everything we can to help you. The first thing to do is to drop us an e-mail to customercare@armaghelectrical.com outlining the problem. Also, as we prefer the belts and braces approach, give us a quick call on +44 (0)28 3755 1260 and explain the situation to one of our Customer Care Specialists who will take care of you. We’ll either resolve the problem for you or if we can’t we’ll arrange for a manufacturer’s engineer to pay a visit.

What if I change my mind and want to return an Appliance I just bought?

We operate a 14 day returns policy in line with the Consumer Contracts Regulation. If you decide to return an unused item, you just need to give us a call on +44 (0)28 3755 1260 and drop us an e-mail to customercare@armaghelectrical.com . Full details can be found on our section entitled 14 Day Returns Policy.

What Warranty do you offer?

Manufacturers will supply a warranty in addition to your rights under the Sales of Goods Act. This will be upwards of 1 year depending on the Appliance and the individual manufacturer. Individual manufacturer’s warranty details can be found on our website under the manufacturer’s name within our Brands section. Some manufacturers will also give extended warranties. Again this will be found within our Brands section.

TV Connection

Will you connect my new Television?

Unfortunately not. We are happy to deliver your new Television and on request, unpack it for you, check it over with you to make sure it’s in perfect condition and take the packaging with us to recycle if you want us to.

Gas & Electric Connection

Will you connect my new Gas Appliance once it’s been delivered?

Unfortunately we can’t. Dalzells will deliver your new Gas Appliance but we can’t connect it as we’re not qualified Gas Engineers. Once you order your Gas Appliance we can then discuss your proposed delivery date and you can go ahead and organise for a Gas Engineer to call. If you want to err on the side of caution however you can wait until your new Appliance has been delivered just in case there’s an outside chance of a delivery delay outside of our control. We don’t anticipate that happening but if it did we would hate for you to be out of pocket. You can arrange for a Gas Engineer through the Gas Safe website which is http://www.gassaferegister.co.uk .

Will you connect my new Electric Appliance once it’s been delivered?

The answer is yes but it depends on how much connection needs done. If you would like us to plumb in your new Washing Machine or other Kitchen Appliance then yes we can do that for a small charge of £15. If you want us to hardwire your new Appliance into the mains then that’s a job for a qualified electrician.

Will you disconnect my old Electrical Appliance?

If you request it at the time of purchase we can disconnect your old Washing Machine, Washer Dryer, Tumble Dryer, Oven, Cooker, Hob (electric only), or Refrigeration Appliance (basically most things with the exception of Audio Visual Equipment). There is a modest charge of £15 for this service and just request it at the time of purchase again either in our retail store, on the phone or at the checkout page online. Please note that we can’t disconnect an Electrical Appliance which has been hardwired into the mains. You would need a qualified Electrician to take care of this for you. 

Will you disconnect my old Gas Appliance?

We can’t I’m afraid. If you need a Gas Appliance Disconnection and want us to uplift your old appliance then you can arrange to have a Gas Engineer do this for you then leave it outside for us to collect. You’ll find a reputable Gas Engineer by logging onto the Gas Safe Register website which is http://www.gassaferegister.co.uk.

Connection & Disconnection

Will you Disconnect my old Appliance without me buying a new one from you?

This service is only open to customers of Dalzells who are buying a like for like Appliance within Northern Ireland and Counties Louth, Monaghan and Dublin. If you buy a new Washer Dryer from us for example we’ll be happy, for a small charge, to disconnect your old machine and take it with us for recycling provided it has been properly drained and is not hardwired into the mains.

What Appliances are you prepared to Connect and Disconnect?

We can connect and Disconnect most Electrical Appliances at our discretion such as Cookers, Hobs, Washing Appliances and Refrigeration Appliances as long as they are not hardwired into the mains and have been drained of water or ice. We don’t connect or disconnect Home Entertainment or AV equipment. There is a small charge for this service.

Will you connect my new Gas Appliance once it’s been delivered?

Unfortunately we can’t. Dalzells will deliver your new Gas Appliance but we can’t connect it as we’re not qualified Gas Engineers. Once you order your Gas Appliance we can then discuss your proposed delivery date and you can go ahead and organise for a Gas Engineer to call. If you want to err on the side of caution however you can wait until your new Appliance has been delivered just in case there’s an outside chance of a delivery delay outside of our control. We don’t anticipate that happening but if it did we would hate for you to be out of pocket. You can arrange for a Gas Engineer through the Gas Safe website which is http://www.gassaferegister.co.uk .

Will you connect my new Electric Appliance once it’s been delivered?

The answer is yes but it depends on how much connection needs done. If you would like us to plumb in your new Washing Machine or other Kitchen Appliance then yes we can do that for a small charge of £15. If you want us to hardwire your new Appliance into the mains then that’s a job for a qualified electrician.

Will you disconnect my old Electrical Appliance?

If you request it at the time of purchase we can disconnect your old Washing Machine, Washer Dryer, Tumble Dryer, Oven, Cooker, Hob (electric only), or Refrigeration Appliance (basically most things with the exception of Audio Visual Equipment). There is a modest charge of £15 for this service and just request it at the time of purchase again either in our retail store, on the phone or at the checkout page online. Please note that we can’t disconnect an Electrical Appliance which has been hardwired into the mains. You would need a qualified Electrician to take care of this for you. 

Will you disconnect my old Gas Appliance?

We can’t I’m afraid. If you need a Gas Appliance Disconnection and want us to uplift your old appliance then you can arrange to have a Gas Engineer do this for you then leave it outside for us to collect. You’ll find a reputable Gas Engineer by logging onto the Gas Safe Register website which is http://www.gassaferegister.co.uk.     

For a small charge we'll happily disconnect plumbed in items with a water supply.

Here's the list of items we'll disconnect for £4.99:

  • Freestanding Washing Machines
  • Freestanding Washer Dryers
  • Freestanding Dishwashers
  • Freestanding Slimline Dishwashers
  • American Fridge Freezers (with plumbed in water dispenser)

There are just a few things we need you to do before we arrive:

  • Defrost and remove any food from American fridge freezers
  • Empty plates and cutlery from dishwashers
  • Take clothes out of washing machines, tumble or washer dryers.

Unfortunately we can't disconnect your old item if this isn't done, and we don't want that to happen.

We don't offer the disconnection service on the following:

  • Any integrated items
  • Cookers
  • Range Cookers
  • Ovens
  • Hobs
  • Cooker Hoods
  • Condenser Tumble Dryers
  • Spin Dryers
  • Fridge Freezers
  • Fridges
  • Freezers
  • Wine Coolers
  • Microwaves
  • TV's mounted to a wall

If you've paid for us to install your TV to a stand or a gas or electric connection service on a cooker, range cooker, oven or hob, we'll disconnect your old item as part of the service.

Do you connect the items?

Yes we do. You can request that our delivery team connect your item for you. This must be done at the point of order and a charge will be made for each item.

Depending on your item type, we offer 7 levels of service -

£9.99
Fridge Freezers
Refrigerators
Condenser Tumble Dryers
Spin Dryers
Fridges
Larder Fridges
Wine Coolers

£19.99
Washing Machines
Washer Dryers
American Fridge Freezers
Standard Dishwashers
Slimline Dishwashers

£44.99
SMART TV installation to a stand

£99.99
Non-SMART Wall Mounted TV Installation

£114.99
SMART Wall Mounted TV Installation

£39.99
Non-SMART TV installation to a stand

£64.99
Electric Cookers
Electric Range Cookers

£74.99
Gas Cookers
Gas Range Cookers

£79.99
Single Electrics Ovens
Double Electric Ovens
Electric Solid Plate Hobs
Electric Induction Hobs
Electric Ceramic Hobs

£99.99
Dual Fuel Cookers
Dual Fuel Range Cookers
Single Gas Ovens
Double Gas Ovens
Gas Hobs

Connection can be carried out to an existing standard domestic item water connection situated within one metre of the items location. We can also connect to a suitable existing 13 amp socket within reach of the item's power lead. Included in the connection will be the disposal of the transit brackets and a test of the item.

The delivery team will be unable to connect your new item if:

  • The old machine isn't disconnected and you've not opted for our disconnection service(unless you've paid for connection on a cooker, range cooker, oven or hob as we'll do this as part of the service).
  • Any electrical/plumbing supplies needed fail the delivery team's testing or are unsuitable.
  • Any water supply needed cannot be isolated or is unsuitable.
  • Any drainage/waste facilities needed are unusable.
  • Mechanical adjustments are required to the item(s) to overcome such things as water pressure etc.
  • Alterations to existing plumbing and electrical are required.

All gas installations, connections and/or disconnections must be performed by a Gas Safe registered engineer.

All mains wired electric cookers should only be connected by an electrical engineer.

We have a specially trained team who can now connect your new TV to a stand or to a new bracket on your wall.

We currently offer Gas, Electric and TV installations to selected postcodes only. You can check in your basket whether we'll be able to offer you this service.

Unfortunately this service is only available to certain UK postcodes.

Will you take away my old items for me?

Yes we will. This is an optional, chargeable service. You can request that our delivery team collect and recycle your old item, there's a £9.99 extra charge for this service. Item collection must be arranged at the point of order.

All items for collection and recycling must be disconnected from all water, electrical and gas supply in advance of the items being removed. Please ensure your old items are emptied and fully defrosted where applicable.

If you pay for our Gas or Electric installation, we'll disconnect your old item and recycle it too. All gas disconnections must be performed by a Gas Safe registered engineer. All mains wired electric cookers should only be disconnected by an electrical engineer.

Unfortunately at the moment this service is only available to certain UK postcodes (currently not available in Northern Ireland).

How do I know my items are in good condition?

All of our items are brand new and delivered packaged, straight from our warehouse. We recommend you unpack and check you are happy with the item as soon as possible. If you're not totally satisfied once you've unpacked the item, please contact one of our team on 0344 324 9222.

What happens if I cancel my order?

If you cancel your order before delivery has taken place your payment card will be refunded in full. The refund will be completed within 24 hours; however this may take up to 5-7 working days to appear on your statement dependent on your card issuer. For details on how to cancel an order and return a product after delivery click here

When should I book my fitter?

We currently offer a TV, gas and electric connection service to selected postcodes. You can check in your basket whether we'll be able to offer you this service.

We suggest you wait until your goods have been successfully delivered before you book a fitter if you don't book this service with us.

Delivery

How much do you charge for delivery outside Northern Ireland?

UK mainland Delivery is Free on certain items, otherwise it starts at £5.99 for all appliances up to 30kg ranging up to £79.99 for large items such as Range Cookers and American Fridge Freezers (though this is the maximum you will pay, even for multiple items).

I’m in a bit of a jam. Can you deliver my new Appliance sooner than three working days?

Anything is possible. You’re the customer and we never forget that. Just give us a call and we’ll see what we can do.

I want to buy online. Can you deliver my new Appliance to another address?

Unfortunately not. For security reasons we only deliver to the cardholder’s address 

I need to delay my delivery date. Can this be done?

No problem. You’re the customer. We’ll always take care of it for you if we can.

What happens if I miss my delivery?

Our driver will call you on the day of the delivery and give you an Estimated Time of Arrival. If for some reason you have to disappear we may leave your Appliances in a safe place or with neighbours. If we can't we'll arrange a new time with you but as you will appreciate we may have to apply an additional delivery charge. Our Terms and Conditions will explain how this works. To avoid this cropping up it’s best to leave alternative instructions when you order your new Appliance or give us a call to arrange.

Can I change an arranged date?

Yes, as long as your Appliance hasn’t already been dispatched. We’re pretty quick so please let us know as soon as you can.

How will I know my Appliances are as they should be?

Your appliances are checked three times for their condition, in our warehouse, on loading onto our vehicles and in your home. If you want we'll even take away all the packaging for recycling.

When should I book a plumber or gas engineer to install my new Appliance?

It’s always best to do this once your new Appliance has arrived.

What happens if I cancel my order?

If for some reason you cancel your order your card will be refunded within two working days. It may however, take longer to appear on your statement depending on your card issuer. If your goods have already been dispatched you'll still be charged for the delivery.

Paying for your items

What payment methods do you accept?

If you’re buying online we can accept Visa, MasterCard, American Express, and PayPal. If you pay in-store we accept Visa, Mastercard, American Express, Capital Bonds, Love2shop Vouchers and BACS payments in either Euros or Sterling. We will also accept cheques but the funds will have to clear before the goods leave our warehouse. Oh and also good old fashioned cash…that works for us as well.

Can I pay using a foreign bank transaction?

We can accept payment in-store in Euros by BACS transfer for larger amounts. Please speak to one of our team if you wish to do so. 

Can I pay for my new Appliance with Cash on Delivery?

Yes you can. Providing you discuss your chosen method of payment with us when ordering you can pay our driver in either Pounds Sterling or in Euros and we’ll give you an excellent exchange rate.

How safe is your online payment system?

It’s 100% secure. If you decide to buy online rather than in-store you can be safe in the knowledge that our Paypoint 3D Encryption technology will make sure your online transaction is safe. To further add to our online security we hold the Norton Symantec SSL Certificate Authority and are signed up to Safe Buy Consumer Care

For further details log onto  www.safebuy.org.uk.    

Can I pay for any of my appliances on Finance?

Yes you can but only when you buy in-store.

What company do you use for Financing?

We only ever partner with reputable companies which is why we choose to work with Barclays Finance to help you get the best finance deal we can

What will I need to bring with me to secure Finance?

You will need to bring photographic I.D. such as passport or driving licence along with two utility bills with your address on it. We can never guarantee that Barclays will offer you Finance terms as they will have to do a credit check and make the ultimate decision whether you will be offered Finance or not. We want your business however, and will do everything we can to help. 

Placing your order

What are the different ways I can order?

You can order from Dalzells online, or by phone on +44 (0) 28 37 551260 or you can visit Dalzells retail store at Markethill

Are the prices different in store?

We’re a flexible retailer and we want to do business with you. If you call us we may be able to do something better for you. D-Deals though are internet-only prices and won’t be beaten by anyone.

When will my appliance be in stock?

At Dalzells of Markethill we only sell electrical goods that are physically in our warehouse. So, only as long as it takes to load onto one of our vans! If you call or visit us and have a special purchase we’ll call you as soon as it gets in.

Do prices change?

They can depending on market forces. We’ll always do our best to give you the very best price and service. That’s why we often have an ‘ask us for a quote’ link. Prices can change often and we’re always searching form the best deals but you can contact us for the current prices and the best deals.

Will my appliance fit?

You should carefully measure your appliance and use the details provided in our specifications. If you are at all unsure please call us and we’ll be happy to help.