Dalzells Founding Principles – Quality, Value and Service
We have to appreciate where we’ve come from to know what we stand for and ultimately where we’re going in life. A strong and unwavering set of principles is core to who we are and who we will become. Dalzells of Markethill is the largest Independent Family owned Home Appliances retailer in Northern Ireland and the Republic of Ireland. We achieved this through good, honest hard work combined with founding principles set in stone by husband and wife team, Noel and Evelyn Dalzell in 1956. These founding principles of Quality, Value and Service – Quality products at the best Value prices combined with friendly and efficient Service has ensured that Dalzells of Markethill has gone from humble beginnings to a company which retails a vast selection of over 8,000 Domestic Appliances both online and in-store.
Our company is still in excellent hands today under the guidance of the next generation of the Dalzell family with Noel and Evelyn’s son and daughter in law, Trevor and Sharon Dalzell, at the helm. And, with our customers’ increased desires for ever more sophisticated Home Appliances to make life easier, it’s good to know that Dalzells founding principles of Quality, Value and Service are as important to our family business today as they were over half a century ago. Thank you for shopping at Dalzells.
What our Customers want
With almost 60 years’ experience retailing top quality Household Appliances we’ve learned a thing or two about our valued customers and what you want from an established and trusted family store. Here are just a few reasons why we believe Dalzells is not just the biggest – we’re the best.
The Best Deals
Every penny’s a prisoner as they say so why should you pay any more than you have to. At Dalzells we only deal directly with the manufacturers which mean we can secure the best deals for you. We also have Multi-Buy deals available on thousands of Appliances along with a price-promise so why shop anywhere else when No-one Does Deals like Dalzells.
With over 8,000 Home Appliances ranging from Kitchen and Laundry Appliances to Home Entertainment Systems; from Solid Fuel Stoves to Gas & Electric Fires you always find what you want at Dalzells.
Everyone’s so busy nowadays and your leisure time is at a premium. Not only do you want better quality appliances which will make life easier, you want the best deals possible and a way of shopping that suits you best. You’re the customer and we never forget that. Often, for example, you just want to find what you’re looking for quickly online and buy it within a few clicks. That’s why Dalzells has embraced e-commerce – so you can get the same great Domestic Appliances, with the best deals available, delivered to you wherever you are. Sometimes however, you just want to pick up the phone and speak to someone – a retail expert who can give you a bit more information and organise for your new Home Appliance to be delivered. So if you would rather call us we’re at the other end of the phone and ready to help you. Then there are times when you want to visit us in store and choose from the many hundreds of Gas and Electrical Appliances we have on display. Especially when you’re looking for an Appliance which represents a big investment for you. You don’t want to get it wrong and we want you to be absolutely delighted with your purchase so call in and speak to one of our specialist advisers who will look after you and make sure you get the perfect Domestic Appliance for your home. Our service doesn’t stop there either as we’ll always be on hand should you need any after sales care from a service call to a duplicate receipt.
Not only will you be able to get the best deals on Home Domestic Appliances, we’ll even deliver free across Northern Ireland and Counties Monaghan, Louth and Dublin in Ireland. If you live further afield we will apply a modest charge depending on the type of Gas or Electrical Appliance you buy. We’ll even uplift your old Appliance and dispose of it for you.
Secure Online Payment
If you decide to buy online rather than in-store you can be safe in the knowledge that our Paypoint 3D Encryption technology will make sure your online transaction is safe. To further add to our online security we hold the Norton Symantec SSL Certificate Authority.
Customer Care – Dalzells’ 3 Step Process
Service is one of three founding principles and at Dalzells but we appreciate that talk is cheap which is why we make sure we deliver more than empty promises. We have a 3 Step process to make sure you get the high quality customer experience you deserve.
Step 1 – Pre-Purchase
When you visit our retail store you’ll find that our team is among the most experienced there is and they will make sure that you get the best advice to suit your needs. This high level of expert service has been recognised by many manufacturers and industry bodies which is why Dalzells has been accredited as an Energy Saving Trust Retailer, UK Digital Advice Centre, Hotpoint Expert Centre, Bosch VIP Partner, Electrolux Select Centre, Siemens Built-In & Freestanding Specialist,Falcon | Rangemaster Design Centre, Miele Partner,Belling | Stoves Range Centre and we are also a Neff Accredited Appliance Retailer.
Step 2 – Delivery
We either deliver your new Appliance ourselves or we enlist the help of a trusted company such as Yodel. We deliver across Northern Ireland and Counties Monaghan, Louth and Dublin in Ireland. When we deliver we’ll make sure your Appliance goes exactly where you want it to go. We then check it over to make sure that it’s in pristine condition. We will then take away any packaging and even uplift your own appliance for you. Visit our delivery section for more details.
Step3 – After Sales
Should the need ever arise we will happily arrange a service call on your behalf and issue you a fresh receipt for your appliance should you have lost the original one and require it for your warranty. In the unlikely event that you have any problems associated with your new Appliance just give us a call. You’re our valued customer and we’re here to help.
Quality, Values, Service Delivered by Dalzells.
Accreditations and Trade Memberships
To further ensure that our principles of Quality, Value and Service remain as much of a priority today as they have always been, Dalzells strives to become Accredited by various organisations involved in Domestic Appliance Retail. This ensures that our people are always kept up to date with current products so we can give you, our customer, the confidence that you will receive the best possible advice when you choose to shop with us. Here are some of our current Accreditations and Trade Memberships we hold. For full details see our Homepage.
Online High Integrity Customer Review Organisation
British Independent Retailers Association
International Organisation of European Home Appliance Retailers
The UK’s leading trade association for Independent Retailers.