Archive for the ‘Awards’ Category

August 31st, 2013

Dalzell’s of Markethill – Trusted Site!


We’ve Partnered Reviews.co.uk

At Dalzell’s of Markethill we’re always looking for new ways to speak with our customers and to improve our customer service. Having been established for almost 60 Years we think we’re pretty good at it but there’s always room for improvement and new things we can do to add to your shopping experience. As such we’ll now be contacting many of our existing and new customers for a helpful review.

Tell us what we do well, what we can improve on and any new service you feel we should or could be offering.

Please be kind and constructive, malice for the sake of it is not cool. We try very hard but we’re only human and very occasionally we make a mistake, we’ll always try to set things right by you – We want happy customers! As such Call, Email or Visit Us in-store if you have grievance before leaving a review to see if we can make things better. 

We ask this as a local family business that is very much part of the community – Not a faceless multinational or chain store.

‘Trusted Site’ Status!

In partnering with Reviews.co.uk we have had much of our business and procedures analysed, where required we’ve amended them to meet exacting standards to acquire the coveted ‘Tusted Site’ status!



November 13th, 2012

HETAS Approved Retailer – Northern Ireland!

HETAS Approved Stove Retailer Northern Ireland

HETAS Retailer Certification

Dalzell’s of Markethill have this week been awarded HETAS Retailer CertificationThe only such accredited stove retailer in Co. Armagh and jointly the first in Northern Ireland!

Who are HETAS? HETAS is the official body recognised by the UK Government to approve biomass and solid fuel domestic heating appliances, fuels and services including the registration of competent installers, service engineers and retailers.

This coveted award recognises the excellence and authority of our teams advice in all aspects of Wood Burning and Multi-fuel Stoves and our increasingly impressive in-store display

Expert Stoves Advice

As a HETAS Approved Retailer shoppers in the market for a Stove at Dalzells can expect a comprehensive explanation of the many specialist terms, safety considerations, legislation and output calculations to meet your homes individual needs. What’s more as a HETAS Retailer we will always have several Solid Fuel Stoves of the 60+ on show warming the showroom for your consideration. 

Fully Labelled Stoves

As a HETAS Certified Retailer all our Stoves on display in-store are fully labelled so that they can easily compared. This includes the Manufacturer & Model, Rated Output (kW, Nominal), Efficiency (%, Gross/Net), Fuel Type (e.g. multi-fiuel, wood log, anthracite etc), Appliance Type (Dry/Wet), DEFRA Approved?, CE Marked?, HETAS Approved and of course the all important price – Which we’re always willing to talk about at Dalzells!

In the case of Back Boiler Stoves the labels also include useful information on how many radiators the Stove can support in a central heating system.

Stanley Oisin Cream Stove

What To Do Now…

To view our full Multi-fuel and Wood Burning Stoves and to receive expert advice from our HETAS trained staff Visit Us in-store today at Dalzells, your local Accredited Stoves Retailer in Northern Ireland. The Store, located in Markethill has plenty of free on-street parking and is just of the A28 between Armagh and Newry, a short 15 minute drive from Portadown, 20 minutes from Dungannon and Banbridge. You can of course place your order or have a consultation with us by phone on 028 3755 1260 or by Email. What ever you decide you can be sure of Expert Advice, The Best Deal, Unbeatable Value and Free Delivery of your new Stove across N. Ireland and Counties Dublin, Louth and Monaghan with excellent rates available across the rest of the UK and Ireland.

Approved Multi-fuel Stoves and Wood Burning Stoves Retailer in Armagh, Northern Ireland

We Appreciate Your Business!


September 28th, 2011

Northern Ireland’s Hotpoint In-Store Expert Centre!

Hotpoint In-Store Expert Centre

Hotpoint In-Store Expert

Just last month Hotpoint celebrated its 100th Birthday and this week in their centenary year they have announced that we at Dalzell’s of Markethill are to be awarded Hotpoint In-Store Expert Centre status for Northern Ireland! As the only Hotpoint In-Store Expert in Northern Ireland the accreditation recognises our highly knowledgeable staff, huge choice and stock in addition to our ability to offer Hotpoint Customers with Free Delivery of their Kitchen Appliances across Northern Ireland (from Belfast and Lisburn to Londonderry) and Counties Dublin, Louth and Monaghan in Ireland. We also offer a Free Collect & Recycle Service to our customers for their old appliances!

What Is A Hotpoint Expert Centre?

Hotpoint In-Store Expert Centres are Hotpoint’s flagship Appliance Stores for the UK’s Most Trusted  Domestic Appliance Brand* Hotpoint themselves accredit the Hotpoint Expert Centres on factors such as Customer Service, Customer Choice and of course Superb Prices! We’ve been a Hotpoint Retailer in Northern Ireland for more than 50 Years, indeed at one time we were even their official distributor in N.I.

* Annual Readers Digest Survey, 8 consecutive years.

Service

At Dalzells, we take great pride in the Customer Service we provide our customers and we’re always trying to improve on it. As Northern Ireland’s premier Hotpoint Retailer our staff will be travelling to Hotpoint UK headquarters in Peterborough three times each year to ensure our Hotpoint Expert status is what it says!

This Expert Knowledge and Advice, in addition to our huge experience from across the kitchen appliance industry means that we’ll be able to continue helping you to find your ideal appliance and aid you in composing your dream kitchen.

As a Local Family Business that’s now in its 3rd generation with local staff who care about your needs, we provide a truly personnel service that extends well beyond the point of sale of a Hotpoint Appliance to our valued customers. What’s more, we’re easily at hand in-store, on the phone and online to meet your needs. An excellent example of this is our substantial Online Buyer Guides to help you make your choice of Appliance online.

We’ve also made a commitment to not only offer a Free Delivery Service but to Collect & Recycle our customers old Kitchen Appliances for Free on a like for like basis too, all to help make life that little bit more convenient for you!

Choice

Customer Choice is vital, at Dalzell’s of Markethill and you’ll be truly spoilt for choice with more than 700 Kitchen Appliances on Display and as Northern Ireland’s largest Hotpoint Retailer we’ve more than 60 Hotpoint Appliances on show! What’s more, unlike our competitors we keep stock of what we display! We’ve more than 6,500 Kitchen Appliances in Stock which you can either take home with you straight away or have delivered for Free anywhere in N.I. and Counties Louth, Monaghan & Dublin in Ireland.

As a Hotpoint In-Store Expert we are also able to offer our customers a number of Exclusive Hotpoint Expert Centre Appliances and we’re also the first to stock new ranges such as Hotpoint LUCE so as to offer you the better Choice and Value than other Hotpoint stockists.

Price

Price is important to us all, we have the Buying Power and Warehouse Capacity to negotiate Exclusive Discounts and Promotions with Hotpoint that aren’t available anywhere else! If for some reason you do see an Appliance cheaper anywhere else we’ll happily do something about it, read our Price Promise for further details. Remember with our prices there are No Hidden Extras; Delivery is Free across Northern Ireland and the Collection & Recycling of your old Domestic Appliance is also Free.

What To Do Now…

To view our full range of  Hotpoint Kitchen Appliances and for a full demonstration Visit Us in-store today at Dalzell’s of Markethill, your local Hotpoint In-Store Expert Cenre in Northern Ireland. We’re conveniently located in Markethill on the main road between Armagh and Newry. Or you can Contact Us by email or phone us to place your order today for the Best DealUnbeatable Service and Free Delivery of your new Hotpoint Kitchen Appliance anywhere in Northern Ireland (from Belfast and Lisburn to Londonderry!) and to Counties Louth, Monaghan and Dublin in Ireland.

We appreciate your business.

Hotpoint Retailer Northern Ireland


August 21st, 2010

Panasonic Win Which? ‘Best Audio Visual Brand’

Panasonic Dealer Belfast Northern Ireland and Dublin Ireland

Panasonic Wins Major Award for 3rd Year

Panasonic have won the coveted Which? ‘Best Audio Visual Brand’ Award  for the third year in a row! As Northern Ireland’s premier Panasonic Retailer of Panasonic Viera LED, LCD & Plasma Televisions we’re naturally delighted.

Announced at the annual 2010 Which? Awards it demonstrated what we at Dalzells have always known, a continued commitment to quality, innovation and customer service within consumer the electronics sector. Which? is the UK’s leading consumer magazine and website, and annually asks it’s readership to rate the reliability of audio visual products like Televisions and Home Cinemas as part of a comprehensive report on brand reliability. Panasonic also won more Which? ‘Best Buys’ for it’s product over thelast year with the Panasonic Viera TV series fairing particularly well.

Panasonic – ‘Who Cares, Wins’

The theme for this years Which? awards was ‘Who Cares, Wins’ which seems very fitting to us at Dalzells what with Panasonic’s superb customer service as recently demonstarted by their 5 Year Warranty Promotion on Viera LED, LCD & Plasma Televisions.

In the Which? Annual Survey, Panasonic’s home entertainment products are consistently rated as the most reliable, something we at Dalzell’s of Markethil are happy to comfirm.

Convinced About Panasonic, Visit Dalzells!

To view our massive range of Panasonic Home Entertainment Goods including the latest Panasonic Viera 3DTV’s and for a full demonstration Visit Us in-store today at Dalzell’s of Markethill, your local Panasonic Retailer in Northern Ireland and Ireland.  We’re conveniently located on the main road between Armagh and Newry.  Or, Contact Us by email and/or call to place your order, remember at Dalzells we’ll also give you Free Delivery on your new Panasonic TV or Home Cinema anywhere in Northern Ireland (from Belfast and Lisburn to Londonderry!) and in Ireland to Counties Louth, Monaghan and Dublin.  We appreciate your business.

Peter Vicary-Smith, C.E.O. for Which?, announces below, Panasonic as this year’s winner of the ‘Best Audio-Visual Brand’

Panasonic Viera TV Retailer Northern Ireland


August 13th, 2010

Miele Win Which? ‘Best Domestic Appliance Brand’

Miele Retailer Belfast, Northern Ireland and Dublin, Ireland

Miele Triumphs For A Third Time At Which?

Miele, the premium manufacturer of kitchen and domestic appliances, have triumphed at the Which? Awards by winning the ‘Best Domestic Appliance Brand’ for the year 2010!  This is the 3rd time Miele have won since it was created in 2007.

The high profile Which? Awards publicly acknowledge companies and manufacturers that have consistently strived to excel their customers offering. This years awards took place under a tagline of ‘Who cares, wins’, with an ever greater emphasis on the customers experience.

Some of our other appliance brands at Dalzells also faired strongly in the competition for the coveted title including Bosch and AEG-Electrolux. Presenting Miele with the award Which? stated that Miele had shone “outstanding quality and customer service across a wide range of products for the home”

  1. Miele has won numerous awards this year including:
  2. Which? Kitchen Appliances Product Reliability Survey Which?
  3. Brand Aftercare Survey 36 Which? UK Best Buy awards!

Naturally we’re all very excited at Dalzells with us being a Miele Partner in Northern Ireland. We’ve know for years that Miele’s Appliances are as innovative as they are stylish and robust. It’s great to see this fantastic brand get this well deserved recognition.

Convinced About Miele? Visit Dalzells!

To view our large range of Miele Built-In and Miele Freestanding Appliances Visit Us in-store at Dalzell’s of Markethill today, your local Miele Retailer in Northern Ireland. We’re conveniently located on the main road between Armagh and Newry.  Or Contact Us by email and/or call us at Dalzells for a real bargain, unbeatable aftercare and Free Delivery across Northern Ireland (from Belfast to Lisburn to Londonderry) and Counties Louth, Monaghan & Dublin in Ireland on your next Miele Kitchen Appliance. We Appreciate Your Business!


May 3rd, 2010

Independent Electrical Retailers Rewarded by ‘Which?’

Customer Service, Independent Electrical Retailers.

Independent electrical retailers have scored highly in the latest ‘Retail Satisfaction Survey’ conducted by the independent consumer magazine Which?

Independent electrical retailers were placed third overall in the Which? ‘Retail Satisfaction Survey’ of ninety-six U.K. retailers.  The only electrical retailer who ranked higher than independent electrical retailers was John Lewis, who came second.

Which? magazine judged retailers on a number of important factors including the available products, the retail environment, staff and convenience.  High scorers impressed customers with their staff knowledge and a pleasant shopping environment.  This proves once again that there’s more to customer satisfaction than price alone, customer service remains the key factor for U.K. consumers.

The results of the ‘Retail Satisfaction Survey’ published by Which? have delighted the U.K.’s leading electrical retailers’ association, Retra (Radio. Electrical and Television Retailers Association). Bryan Lovewell, Chief Executive of Retra, said: “I am delighted that yet again independent electrical retailers have performed particularly well in the Which? survey, ranking third overall, and second within the electrical sector.”

“All of our members pay particular attention to customer needs, ensuring that they receive first-class product knowledge at all times, alongside an enjoyable pleasant environment to ensure a pleasant shopping experience for customers.”

We’re also delighted at this result, Dalzell’s of Markethill are an independent, family owned electrical retailer established for more than 50 years.  We’re members of Retra and as such subscribe to their ‘Code of Practice’ supporting excellent customer service.  We’re also members of Euronics, Europe’s largest independent buying group, bringing you the best best prices and fantastic customer service.

Some way down the results table, Argos ranked joint 42nd, alongside Tesco.  ASDA came close behind in 50th place.  Other Electrical multiples did much worse with Comet 72nd, PC World 86th, Currys 92nd, and Currys digital 94th.

Northern Ireland Euronics Store

Dalzell's of Markethill Retra Member