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Frequently asked questions

Please select from the topics listed below:

If none of the sections listed below answer your questions please contact us directly by clicking here. Thanks.

Placing your order

Ways to order

You can order here online at Armagh Electrical.com, by calling us on +44 (0) 28 37 551260 or you can visit us at Armagh Electrical.com. See Shop / Location section.

When you can order

You can order from our website any time day or night. To visit us or call us see our opening times in Shop / Location section.

Are the prices different in store?

Were a flexible retailer and we want to do business with you. If you call us we may be able to do something better for you. D-Deals though are internet-only prices and wont be beaten by anyone!

When will my appliance be in stock?

At Armagh Electrical.com we only sell electrical goods that are physically in our warehouse. So, only as long as it takes to load onto one of our vans! If you call or visit us and have a special purchase well call you as soon as it gets in.

Do prices change?

They can and do, especially with oil, commodity and currencies being what they are. Well always do our best to give you the very best price and service. If youre in any doubt call us and well happily tell you.

Will my appliance fit?

You should carefully measure your appliance and use the details provided in our specifications. If you are at all unsure please call us and well be happy to help.

Payment options

What forms of payment do you accept?

Online we accept Visa, MasterCard, Visa debit, Maestro and Delta. You can of course pay by phone using the same methods or alternatively you can pay by post using a cheque, though this will take longer to authorise.

* We only deliver to the card holders address if youre paying by phone or cheque.

Do you accept Euros?

If your visiting Dalzells of Markethill well happily let you pay in Euros and at a very competitive rate.

How safe is online payment?

Its 100% secure as we use the very latest SSL encryption technology provided by Paypoint. We also provide the new chip and pin type technology introduced by the major card issuers. Verified by Visa and MasterCard Secured.

Receiving your delivery

Wholl deliver my appliances?

If you live in Northern Ireland, the border counties or Dublin itll be one of our own delivery teams. If you live in the rest of Ireland itll be delivered by our trusted courier. Either way youll get the same great service.

Will I need to wait in all day?

No you wont we understand youve things to do so well provide you with a three hour window in which time your appliances will arrive.

How long will my appliances take to arrive?

No matter where you live in Ireland we aim to have appliances with you within two working days, and its usually sooner! If youre in a bit of a pickle then call us, we may be able to help you out.

I need to delay my delivery!

No problem, we realise that theres a range of reasons as to why you might have to delay your delivery. From the builder running late to holidays, well take care of it. Please note this in the special instructions when placing your order.

I missed my delivery...

Well call you that day to ensure you are there and give you your delivery window. If for some reason you have to disappear we may leave your appliances in a safe place or with neighbours. If we cant well arrange a new time with you and we reserve the right to charge you for this. See our Terms and Conditions.

* If you think you wont be there leave alternative instructions when you order or please call us.

Do you charge extra for a Saturday delivery?

No we dont, we realise that this may be the only time you can accept your appliances.

Will all my appliances arrive at once?

Yes they will. The only time this wont happen is if you request it.

Can I change an arranged date?

You can as long as your appliances havent already been dispatched were pretty quick!

How will I know my appliances are as they should be?

Your appliances are checked three times for their condition: in our warehouse, on loading onto our vehicles, and in your home. If you want well even take away all the packaging for recycling.

When to book your plumber or gas engineer?

Its always best to book your tradesman once your appliances have arrived.

What happens if I cancel my order?

If for some reason you request this your card will be refunded within two working days. It may though take longer to appear on your statement, depending on your card issuer. If your goods have already been dispatched youll still be charged for the delivery.

After Delivery

You have a problem with your appliance?

This is where customer service really starts. Just call us on +44 (0)28 37 551260 and well resolve your problem over the phone or well arrange for the manufacturers engineer to visit you.

Can I exchange my appliance?

Were happy to exchange a product within 14 days of purchase provided the appliance is still in its original packing and hasnt been used or damaged by the customer when attempting to fit it. We reserve the right to charge you for this service. Please see the Non Faulty Returns section of our Terms and Conditions.

I need to return my appliance

If for some reason you require the return of your appliance please call us on +44 (0)28 37 551260 and well arrange a collection. We reserve the right to make a charge in this instance. For full details please see our Terms and Conditions. You have seven working days from the date of your delivery to request a collection. To avoid this please carefully review what it is you are buying, its dimension and its requirements.

How long is my Warranty?

The length of the manufacturers warranty is listed in the product description. Typically this is one year but in many cases it will be two or five. Some manufacturers such as Hotpoint and Indesit offer a longer parts guarantee. The manufacturers warranty is in addition to your consumer rights under the Sales of Goods Act.

Terms and Conditions

View our Terms and Conditions section.

Our details

Armagh Electrical.com is the e-commerce site of the long established retailer Dalzells of Markethill. Our contact details are:

Dalzells of Markethill
66-68 Main Street
Markethill,
Co. Armagh,
Northern Ireland
BT60 1PL

t: +44 (0) 28 37 551260
f: +44 (0) 28 37 551022

e: customercare@armaghelectrical.com

Your details

We know all too well how annoying it is when others share your information. This is why we wont share your details with anyone.

As your card details are handled by our partner Paypoint, we dont keep any of this information on our system. You have at our checkout the opportunity to receive our bi-monthly e-zine which features exclusive deals, prizes and product news.

You can at any time unsubscribe from this mailing list by following the instructions at the bottom of that page.

 



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